I've emailed Princess 2 times in the last 2 months (Captains club) for a clarification about their ship board policies & have never received a answer. It wasn't phrased as a complaint but only a question. Is this typical for Princess not to reply to emails?
I'm not sure, I have never emailed them. I emailed Carnival 2 weeks ago and have not had a response either. Maybe it just takes a while to get through the thousands they receive daily. Maybe someone else has had an experience with email to Princess.
You might try posting your policy question right here. Most of the time you are going to find that even strange questions have been asked and answered many times. The one question for which there is never an answer has to do with taking wine on-board. It seems like these policies change with the weather.
You might try posting your policy question right here. Most of the time you are going to find that even strange questions have been asked and answered many times. The one question for which there is never an answer has to do with taking wine on-board. It seems like these policies change with the weather.
Hank
Thanks Hank, but I already did under "Priority Tender Embarkation" & only got one reply. We've been on numerous Princess cruises where we could board ASAP when the tenders were ready to go but on the last CP we were told we'd have to wait until the "tours" had finished boarding (Elite status). I was looking for a clarification from Princess & have never received a response back from them. Has anyone ever gotten back an email from them about any subject or do they just put that link on the web site to appease people for the moment.
Actually, I emailed Princess twice with regard to buying liquor on-board for stateroom consumption. After receiving no replies, I finally sent a fax to the passenger service department, followed by a second request 10 days later. I finally received a reply and began an email dialog with someone in the Food and Beverage Dept. The exchange was quite pleasant once I made contact, but the policy information they provided was later rescinded by Princess before we sailed. My contact was nice enough to email me and let me know of the policy change. Since that time, I have adopted more of a policy of "don't ask permission, simply beg forgiveness" with respect to Princess policies.
I have emailed Princess direct in Sydney Australia and they have always replied to my emails within 24 hours regardless of the topic maybe it is dependant on which area gets the question and their workload try calling their 1300 number or whatever the equivalent and ask directly that might work better its a shame when they dont answer emails puts a bad mark on a usually good company. redcattle
Posts: 14 | Location: south coast australia | Registered: October 14, 2007
The problem with emailing any of the cruiselines is, if you have a T/A they are responsible for your booking. The cruiseline will not typically even talk to you direct (much less email) about your booking if you have a T/A.
If you do not and you booked direct, general res will have to field your questions. You email was probably forwarded to general res and agents at the cruiseline have a choice. They can fish through the many emails and answer all the questions or book another cruise on the phone. Maybe in the hundreds question emails there is someone wanting to book, maybe not. Since their performance is based on bookings don't expect a prompt reply if you recieve one at all.
A T/A is a way to have someone personally responsible to you and your individual needs. You'll find the cruiselines do a good job of dealing with the masses but not the same job in handling individual clients. That applies to the booking process, follow up, questions and especially customer service issues. There are some exceptions but with the turnover they have it's likely you won't get the exceptional people by chance. My advice is to find a good agent that takes exceptional care of you and stick with that agent.
