I agree with Dave's comments. If I were with Princess and I got this long-winded letter from MS, I'd write him off as a lost customer too.

There is an art to writing a good complaint letter. You want to let the company know what your biggest problems were with the experience. Any letter that the author describes as a "laundry list of complaints" is a red flag. The writer may have 1 or 2 serious issues but has added a lot of filer in attempt to bolster his claims. You need to be concise. The longest letter doesn't get you the biggest payback!

Many of these complaints are petty. They're things that happen to people all the time and are of little consequence. To list those takes away from your real complaints.

You want to give the company the idea that they can reclaim you as a customer. After reading this letter, my feeling is, if Princess got MS back, he'd still find things wrong on any cruise he takes. So is it worth it to them to make any effort.

Having a TA who's good can help but I've had a couple of travel issues over the years and have been able to secure compenstation on my own by writing a concise complaint letter that described the major problem and requested a specific course of action on the company's part.

Your old pal,
Joe