Fellow Passengers,
We may have lost money on graylineseattle shuttle service today. The internet schedule posted is somewhat confusing...so when i called to confirm the schedule....local employees had not seen this internet schedule and had no idea what i was talking about. I asked to speak to a manager regarding this schedule and she was very rude, sarcastic, disrespectful...she had not seen the internet schedule either. grayline seattle does not refund your money either. So I still don't have a clear answer on the schedule...we will see what happens..but I want to warn all of you...don't lose your money like we might. Not worth the hassle.

Good old Grayline. Years ago, after being pressured by one of their saleswomen telling me there was limited availability, I booked a Grayline transfer from Anchorage to Seward. The price was $30 one-way. The gal told me it was the only way to get to Seward and that I had to leave early in the morning to make the ship. She completly misrepresented the truth and basically cheated me out of my money.

When I discovered the alternatives (I ended up taking the train, much nicer and it takes a different route than the road to Seward allowing one to see quite a bit of wildlife) I called to cancel the one-way transfer on Greyline.

I was told that the reservation was non-refundable. I was so irritated that I wrote a letter to Grayline in Anchorage with out so much as a response.

Of course, I would rather walk now than ever give any Grayline company a penney of my money and I share the experience with everyone I can so they will not be cheated by what appears to be a company that does not value the power of unsatisfied customers.

In Seattle, take a taxi if you are going straight to the port. It is much more convenient that the milk run Grayline offers.

Tom