My Carnival PVP told me he would send email requesting my OBC since the price of my cruise went down. I am supposed to get $180 OBC. When will I see this? When will I know it has been given? This is my first OBC, so wasn't for sure when to expect it to show up. Thanks!
If you have not received the email saying you will get it (it may just be another statement showing the changes) you should call your PVP and ask him to send it to you. Take a copy of the that email with you in case the credit does not show up on your account. But as Dave says, you should see the credit as soon as you board. You can check your account on your cabin TV and it should show up (you should also see the auto gratuity charges on the first day) If its not on there, take your email down to the Purser's/Customer Service desk and ask them about it.
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Originally posted by brneyes: I'm glad I read this, as I as well as my friend (because this is my 2nd cruise with Carnival) are to receive an onboard credit.
I plan to print that information off from my TA now.
brneyes
I just wanted to point out that unless someone booked a cruise and then switched to an available past guest special, they would not get an OBC based on being a past guest.
Dwayne
Posts: 4927 | Location: South Carolina | Registered: August 22, 2005
Dwayne, I have no idea what you are referring to when you mention, available past guest special.
I just know my TA told me when I booked with Carnival for the 2nd time, that I would (my guest as well, even though it is their first on Carnival) get an onboard credit of $50, because I was cruising Carnival again.
What you are referring to, do you get something more than that???
Originally posted by Jim C.: If you have not received the email saying you will get it (it may just be another statement showing the changes) you should call your PVP and ask him to send it to you. Take a copy of the that email with you in case the credit does not show up on your account. But as Dave says, you should see the credit as soon as you board. You can check your account on your cabin TV and it should show up (you should also see the auto gratuity charges on the first day) If its not on there, take your email down to the Purser's/Customer Service desk and ask them about it.
Just a little side note. Not all Carnival Ships have TV folio reviews from your stateroom. I was disappointed becuase the Destiny did not, when they lost my S&S card at the spa I wanted to watch it closely but all I could do was go to the pursers desk and ask for a copy when I wanted to see it.
Posts: 507 | Location: New Hampshire | Registered: November 13, 2006
brneyes, Sorry I missunderstood what you were talking about. They have past guest special rates for booking certain cruises. Since reading your new post about the $50, It may be the "Welcome Home Offer". It is a $50 savings off of a cruise if you book within 60 days of the last one. It was the part about getting the credit for being a past guest I was referring to.
Past guests (unless you have 25) do not get OBC's just for being past guests normally. I didn't want people thinking that was the case. Most of the time an OBC is given after final payment is made and there is a price adjustment to the rate.
That is just my understanding of it though. I am sure some of the Pro's know the details better and can give a better explanation.
Dwayne
Posts: 4927 | Location: South Carolina | Registered: August 22, 2005
hi Brneyes, you TA may be organising an on-board credit because he/she may want to keep you has a repeat customer. He/she would be more then likely taken it from their commission. If your TA organised it I dont think its something to do with the cruise company. Be grateful for the extra bonus your getting- not everyone gets it..
Posts: 25 | Location: australia | Registered: January 21, 2008
You don't get an OBC simply for being a past guest. It is possible the TA is doing what Dwayne suggested--using the $50 Welcome Home, or it is also possible that your TA's agency has group space blocked on the sailing and they are giving onboard credit as an amenity.
Hi Dwayne, I'm Still confused. I don't know what the OBC stands for, and it was about a "year" later before I booked with Carnival again, so perhaps maybe??? it is the agency doing this credit, althought I understood her to say it was Carnival.
Hello, by the time I have read all the responses back, I am "confused." Maybe Carnival doesn't give the credit, but I understood my TA to say that Carnival was giving it to us, and who am I to "refuse" an onboard credit, no matter how it comes.
Thank you, and YES I have "printed" of the email where my TA said we "both" would be getting onboard credit, and I plan to take it to the Purser's desk, to make sure we get it, or my TA will HEAR from me.
brneyes
P.S. That is why it is "always" good to have someing in writing or print, as your proof.
I don't know what the OBC stands for, and it was about a "year" later before I booked with Carnival again, so perhaps maybe??? it is the agency doing this credit, althought I understood her to say it was Carnival.
